Return Policy

We sell complete custom goods and since everything is completely custom there is a no refund policy on all custom items.

Our replacement policy lasts 10 days from delivery of product. If 10 days have gone by since your purchase, unfortunately we can’t offer you a replacement of damaged or incorrect items.

To be eligible for a replacement, your item must be unused and in the same condition that you received it.

All Custom items can not be returned.

Additional non-returnable items:
* Gift cards

Please do not send your purchase back to the manufacturer unless we advise you to do so for a replacement.

Replacements (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.

If you are approved, then we will replace the item and get it back out to you immediately.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@atwldesigns.com and send your item to:

207 Kelsey Lane Suite K,
Tampa, FL, 33619, United States.

Shipping

To return your product, you should mail your product to:

207 Kelsey Lane Suite K,
Tampa, FL, 33619, United States.

If damaged items we will be responsible for paying for shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.